OUR COMPANY POLICIES
DEPOSIT: TIO FIESTA requires a 50% deposit at time of order and the balance needs to be paid two days before the event. The balance may NOT be paid by check, only credit card or cash can be accepted. Thus deposit is non-refundable.
CANCELLATION: In case of cancellation, the deposit is non- refundable only store credit will be issued towards one future booking and within 6 months from the original event's date, but it will not be refunded. All cancellations should be made at least 7 days in advanced to the date of the event.
ESTIMATES: Quotes are valid only for 30 days and all prices are subject to change without a deposit. Written or oral estimates are not guarantee that we are holding the services quoted in your order.
PAYMENT METHODS: Accepted methods of payment are debit cards or credit cards, money order, cashier check or cash. We accept Visa, MasterCard, Discover and American Express. Full payments will be accepted by check if it is submitted at least 7 business days before the event. There will be $35.00 service charge for any returned checks.
DELIVERY: We offer delivery services to Miami Dade County & Broward County. There are many times that we have equipment booked back to back, therefore we are on a fixed schedule. In the interest of assuring prompt set-up and take down, the balance due on the day of the event is due at the beginning. At this time, our driver or attendant will present the client with a receipt for the services. We sincerely believe that getting this process over at the start of the event is better for everyone involved.
Delivery and pick-up will be outside at ground level only. Special arrangements may be made to deliver onto decks.
Drivers and road crews are not permitted to bring equipment into homes or buildings unless otherwise instructed by our customer service representative as indicated on invoice.
Drivers and road crews are not permitted to bring equipment to basements or upper floors of delivery location unless otherwise instructed by our office staff associate or as indicated on invoice.
SET/UP & BREAKDOWN: There are additional fees if you require set-up and breakdown of the items that you rented. Please contact us for more information. Set up fees are applied for our rental items only, not for other decorative items that you have purchased or rented from another companies.
FINAL PAYMENTS: Final Payment should be made in our office at least 48 hours in advanced by credit card or cash only. Checks are not accepted for final payments.
SECURITY DEPOSIT: A Security deposit is required if paying by cash or credit card for any damage, lose of items, or no return of products rented by the client. A replacement/ brokage fee will be charged to your account depending on the items damaged or lost.
RENTED ITEMS: All rented items are for a rental period of 24 hours. All items picked up at our office should be return to us within 24 hours after the event. Otherwise, additional fees will be incurred on a daily basis. Our office is closed on Sundays so you can return these items by Monday under previous agreement with our customer service representative. Customer is responsible for all items rented until they are picked up by our crewat your loation. Customer CANNOT leave items unatended until our crew arrives to the event locationand we inspect these items rented to ensure that they are in good condition as when they were delivered. Otherwise, additional fees will be incurred. All food service items including dinnerware and flatware must be returned rinsed free of food items.
LINEN RENTALS: Linen should be free of refuse and air dried to prevent staining and mildew. Please do not place wet or damp linen in bags. A fee will be charged for linen replacement or damage. It is recommended to dry them first before placing them in a plastic bag. RESPONSIBILITY FOR ALL EQUIPMENT REMAINS WITH THE CUSTOMER FROM THE TIME OF DELIVERY TO THE TIME OF RETURN. Please safeguard the equipment and be sure it is protected and secured from the weather when not in use.
CLEANING FEES: We are not responsible for collecting any waste after the event has ended. Unless, a client has paid for a cleaning fee for removal of decorations or any trash.
RAIN POLICY: Cancellation due to inclement weather must be made no later than 24 hrs. prior to the starting time of the event. Once our trucks are en route to the event, full payment is due rain or shine. We will always do our best to accommodate our clients if activities are postponed due to rain, but once we are at the event, full payment is due.
Client is responsible for any damage which occurs should the equipment be exposed to the elements. It is highly recommended that the client be at the location for delivery and pick-up to protect the security deposit. If client will not be at location for pick-up and precipitation is in the forecast, A Party Center requires that all equipment be left under overhangs covered with plastic drop cloths or tarps for protection.
ELECTRICITY POLICY: It is the client's sole responsibility to provide sufficient electricity to support the rented items. Because of the large amounts of power that many items require, we strongly suggest the rental of generators. We can provide generators for an additional cost of $40.00 each. If you require a generator, we must be notified given 48 hours advance notice. Please be advised, that we typically do not carry extra generators with us in our trucks. In the unfortunate event that sufficient power is not available, payment in full is still due. If you have any questions regarding electricity requirements, please contact the office at: 305.235.9770
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